Refund Policy of Midnight Eclipse
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General Policy
- We aim to provide a satisfying shopping experience. If you're not happy with your purchase, our refund policy explains the options available to you.
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Eligibility for Refunds and Returns
- Returns and refund requests must be made within 30 days of receiving your order. To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging.
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Non-Returnable Items
- Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Please list all non-returnable items.
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Process for Returns
- To initiate a return, please contact us at business.lucaheider@gmail.com . Provide your order number and reason for return. We’ll guide you through the process and provide any necessary shipping labels or instructions.
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Refund Process
- Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
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Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at business.lucaheider@gmail.com .
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Shipping Costs for Returns
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and you still have not received your refund, please contact us at business.lucaheider@gmail.com ].
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Changes to Refund Policy
- We reserve the right to modify this refund policy at any time, so please review it frequently.
